Where to go
Documentation
Guides to the API, the bulk files, the data model and our coverage.
Read the docs →Email support
For questions the documentation does not answer: integration, file formats, matching results.
[email protected]Report a data error
A record that is wrong, out of date or wrongly matched. Include the record ID, the source and, if you can, a link to the publisher's current record.
[email protected]System status
Whether the site, the API and the latest data load are running normally.
Check status →To be provided: a community forum or discussion channel, if one will be run, with its address.
Write to support
This form opens a pre-filled email in your own mail application. Nothing is sent or stored by this page.
What to expect
- Corrections to a listing go to the publisher: we cannot change another authority's decision, but we fix our own matching or transcription errors and annotate the record. See corrections and de-listing.
- Questions about personal information in the data go to our Privacy Officer at [email protected]. See the privacy notice.
- Commercial questions such as licences, quotes and invoices go to sales.
To be provided: approved support hours and response times, for free users and for licensed customers. None is promised on this page until signed off.